APPLY HERE:

https://career2.successfactors.eu/career?career%5fns=job%5flisting&company=tyconzfzeP8&navBarLevel=JOB%5fSEARCH&rcm%5fsite%5flocale=en%5fGB&career_job_req_id=1013&selected_lang=en_GB&jobAlertController_jobAlertId=&jobAlertController_jobAlertName=&browserTimeZone=Asia/Baku&_s.crb=Q%2fkprzuTVD0CLIcyjtGB7QOLSOXzq6t%2fDIBhireSlt4%3d

Key responsibilities

• Assists the Q22 Transport Group Leader – Fleet Manager with planning, key administrative tasks and other related documents
• Establishes a framework for monitoring information flow
• Supervises all Fleet Operations activities
• Directs the scheduling of daily transportation operations and ensures compliance with operating policies, regulations, labour agreements and work rules
• Prepares reports on operational activities and incidents
• On a twenty-four (24) hour basis, he/she will be required to respond and assume command during emergencies or major incidents
• Ensures safe, on-time performance, and responds to interruptions or delays in fleet operations
• Works to prevent accidents and reduce injuries by: observing and identifying problem areas, performing safety audits, investigating incidents, enforcing safety regulations and recommending corrective actions
• Observes and evaluates the performance of operating staff and service supervisors in the field for compliance with policies and attainment of performance indicators in a variety of ways (i.e., direct observation, riding fleet, standing on street, etc.)
• Organize and Lead the staff training process
• Reviews and prepares correspondence, reports, studies, give briefings and makes presentations regarding fleet operation and across the planning activities
• Observes and evaluates the performance of operating staff (Fleet depot staff, schedulers, dispatchers, drivers, volunteers)
• Investigates violations of rules, regulations, and operating procedures by operating and supervisory personnel to determine appropriate corrective action to decrease volume of complaints
• Observes operations and recommends service improvements. Responsible for efficient daily service by ensuring that vehicles are clean and safe. Strives to ensure optimum customer service.
• Assists the Q22 Transport Group Leader – Fleet Manager with designing and implementing of Fleet Operation Plan, to service all FIFA Constituent Groups, based on FIFA requirements and agreed service levels
• Content preparation (slides, handouts, etc.) and preparation of reports for the FWC-related management meetings and working meetings
• Able to present information in a focused, clear and concise manner
• Oversees the training of staff and contractors, if applicable, to ensure Fleet Operations are delivered according to the Plan.
• Any other duties that may be assigned

Qualifications:

• Bachelor’s Degree in Transportation or business administration, or a combination of education and experience relating to position
• Minimum of Five (5) years Transport work experience: ideally within the football, sport, event or Three (3) years of experience as a Fleet Operator, Fleet Service Supervisor or Fleet Instructor, or Three (3) years equivalent management position

Experience & Skills:

• Experience in conflict resolution and customer service.
• Experience in interviewing employees regarding accidents, complaints, grievances and disciplinary actions.
• Must possess a valid driver’s license
• Required to maintain current Fleet Safety Training certification and current Operating Certification
• Able to effectively present information and respond to questions from support staff, managers, and clients
• Individual must be motivated, capable of working independently, with excellent written and oral communication skills
• Transport or Fleet operation experience within at least one mega project event, ideally more than one world class sport event (e.g. FIFA World Cup and/or Olympic Games, Regional Football Tournaments, etc.)
• Experience working with public and private sector partners in a collaborative environment and ability to build strong partnerships
• Fleet Operations incl. Dedicated VVIP services, Pool, Depot Management, Drivers rostering and dispatch
• Basic knowledge of transit operations involved in moving FIFA Constituents by fleet, including city layout
• Intermediate knowledge of administration and management principles
• Advanced knowledge of customer and personal service principles
• Intermediate knowledge of business process management
• Ability to provide excellent customer service
• Ability to prioritize customer’s needs, authority requirements, and FIFA/Q22 regulations
• Advanced skill in conflict resolution
• Must be organized and detail oriented
• Advanced communication skills
• Ability to work both independently and lead a team
• Exceptional planning, organizational and administrative skills
• Ability to work and communicate in a corporate and project focused organization
• High level of presentation and negotiating skills
• Strong facilitation, negotiation and interpersonal skills
• Flexibility when faced with ambiguity or constant change
• Positive attitude, patience and persistence
• Inter-cultural competence and sensitivity
• Language skills - English language fluency and any additional language considered an advantage
• Strong IT skills; familiarity and comfort with MS Office (especially MS Excel, PowerPoint, Word, Visio, Project)