APPLY HERE:

https://career2.successfactors.eu/career?career%5fns=job%5flisting&company=tyconzfzeP8&navBarLevel=JOB%5fSEARCH&rcm%5fsite%5flocale=en%5fGB&career_job_req_id=1002&selected_lang=en_GB&jobAlertController_jobAlertId=&jobAlertController_jobAlertName=&browserTimeZone=Asia/Baku&_s.crb=Q%2fkprzuTVD0CLIcyjtGB7QOLSOXzq6t%2fDIBhireSlt4%3d

Key responsibilities

• Responsible for the successful planning and delivery of all Spectator Services operations and services for a specific stadium.
• Track the Spectator Services project plan, identify risks, gaps and opportunities for efficiencies and proactively communicate the project status, issues & risks to the Spectator Services Operations Manager.
• Oversees the resolution of the major issues of their stadium and escalate to the Spectator Services Operations Manager when appropriate.
• Train and mentor the SPS Assistant Venue Managers to ensure that they perform their roles successfully.
• Ensure the effective planning and delivery of the stadiums’ spectator areas operations by working closely with Venue Management, Security and other key functional areas.
• Analyse the tournament workforce requirements and oversee the SPS workforce management of their stadium.
• Ensures the effective planning and management of the SPS spaces, equipment and technology requirements in their stadium.
• Responsible for delivering the Spectator Services operations training to SPS stadium paid staff, volunteers and contractors.
• Plays a crucial role in the planning and delivery of the FIFA World Cup Qatar 2022 spectator experience of their stadium.
• Works closely with the SPS Information team for the successful planning and delivery of stadium information point operations, the Lost & Found services, mobility assistance services, children registration, baby stroller storage, audio description devices loan and other services in all the stadiums as well as all the spectator information content and materials that will be produced.
• Lead the planning and delivery of other SPS related projects as assigned by the Spectator Services Operations Manager.
• Any other duties that may be required.

Qualifications

• Bachelor’s or master’s degree, or equivalent in relevant subject.

Experience:

• 5-7 years of extensive experience in major sporting events. Particularly in spectator / event services operations - crowd management, queue management, wayfinding and information, venue security, ticket validation, ushering, access control, spectator information, lost and found items management, accessibility services and event safety.
• Exposure to all key aspects of delivering a major sporting event, preferably within football.
• Experience in developing and documenting plans.
• Knowledge of operational and delivery elements of major events.
• Excellent understanding of spectators’ behaviour and motivations.
• Experience managing service providers as well as volunteers.
• Previous work in generating, managing, tracking and reporting on multiple, concurrent deliverables, in various phases of development.

Skills:

• Strong management skills.
• Proven customer service capability and experience.
• Ability to engage and manage different stakeholders, from private to governmental agencies.
• Demonstrated ability to work collaboratively with diverse audiences.
• Strong facilitation, negotiation and inter-personal skills.
• Able to influence decision by providing quantitative analysis evidence.
• Strong organizational skills with the ability to manage and deliver complex projects to time, quality and within budget.
• Strong attention to detail and high standards for quality output.
• Poise under pressure.
• Proven ability to effectively lead motivate and supervise individuals and teams.
• Oriented to lead by example.
• Creative thinker with strong implementation skills.
• Flexible when facing constant change.
• Team player when led by others.
• Energetic, enthusiastic, professional in demeanour, positive attitude and team spirit.
• Displays highest levels of integrity and commitment.
• Ability to create spreadsheets, documents, presentations.
• English fluency – spoken and written (required).
• Arabic fluency – spoken and written (a plus).
• Excellent written and verbal communication skills.
• Ability to present efficiently and confidently to large groups.
• Advanced skills in MS Office (Excel, Word, PowerPoint, Visio & Project).
• Planning software and online collaboration tools (an asset).