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Key responsibilities

Planning Phase

• Responsible for coordinating all aspects of the Spectator Services project plan, ensuring integration with the FIFA World Cup Qatar 2022 tournament master schedule.
• Identifies, monitors and escalates risks, issues, gaps and opportunities for efficiencies/decisions. Proactively communicate the project status to the Spectator Services Planning Manager.
• Coordinates the development of the SPS Policies and Procedures and the review/validation of key functional areas policies and procedures that impact SPS operations.
• Organizes the SPS Project Review meetings and SPS Team Meetings. Develops the agenda, project updates, rollouts of specific projects guidelines and other activities.
• Ensures the effective planning, procurement process and budget/contract management of the SPS requirements (manpower, overlay, FF&E, technology and stadium specific equipment).
• Supports the integrated planning of key stakeholders to ensure high quality spectator experience within the stadiums.
• Contributes to the SPS team operational readiness through a series of table-top exercises and scenarios.
• Coordinates the planning and delivery of other SPS related projects as assigned by the SPS Planning Manager.

Tournament Time

• Based in the Main Operations Centre (MOC) as part of the SPS Management Team.
• Oversees the resolution of the major issues of the stadiums and escalates to the Spectator Services Planning Manager when appropriate.
• Supports the SPS Venue Managers and Assistant Venue Managers on SPS central planning matters, contractor’s management and issues that cannot be solved at the venue level.
• Acts as the SPS Liaison with Suppliers.
• Supports the SPS Manpower/Contractor Management - Briefing, Accreditation, Uniforms, Training, 3rd party Meal Program, Attendance Management and Payroll).
• Development of the SPS Daily Hot Sheet/Newsletter, plus consolidation of the SPS Venue Team Reports.
• Perform any other duties assigned by the SPS Planning Manager directly related or relevant to the job.

Qualifications

• Bachelor’s or Master’s degree, or equivalent in relevant subject.

Experience:

• 5-7 years of experience in major sporting events, particularly in spectator/event services, planning & integration, project management, budget management and/or procurement.
• Exposure to all key aspects of delivering a major sporting event, preferably within football
• Experience in developing and documenting plans, including policies and procedures
• Knowledge of operational and delivery elements of major events
• Experience managing service providers
• Previous work in generating, managing, tracking and reporting on multiple concurrent deliverables in various phases of development

Skills:

• Strong management skills
• Proven customer service capability and experience
• Ability to engage and manage different stakeholders, from private to governmental agencies Demonstrated ability to work collaboratively with diverse audiences.
• Strong facilitation, negotiation and inter-personal skills
• Able to influence decision by providing quantitative analysis evidence
• Strong organizational skills with the ability to manage and deliver complex projects to time, quality and within budget.
• Strong attention to detail and high standards for quality output
• Ability to work under pressure
• Proven ability to effectively lead motivate and supervise individuals and teams
• Oriented to lead by example
• Creative thinker with strong implementation skills
• Flexible when facing constant change
• Team player when led by others
• Energetic, enthusiastic, professional in demeanor, positive attitude and team spirit
• Displays highest levels of integrity and commitment
• Ability to create spreadsheets, documents, presentations
• English fluency – spoken and written (required)
• Arabic fluency – spoken and written (a plus)
• Excellent written and verbal communication skills.
• Ability to present efficiently and confidently to large groups.
• Advanced skills in MS Office (Excel, Word, PowerPoint, Visio & Project)
• Planning software and online collaboration tools (an asset)