FIFA World Cup Qatar 2022 LLC
Qısa məlumat

Paylaşıldı : 1 Aprel 2022

Vakansiya sayı : 1

İşin növü : Tam iş vaxtı

Əmək haqqı : Razılaşma ilə

Cinsiyyət : -

Kateqoriya : Əyləncə & İdman

Bitmə tarixi : 1 Noyabr 2022

Sosial media hesabları
İş barədə məlumat


Key responsibilities

Workforce Support Centre:

  • Support the implementation of the Contact Centre Strategy; participate and provide expertise and ideas
  • Be end-to-end coordinator for the contact centre project deliveries; ensure smooth communication, coordination, and cooperation with internal and external involved parties.
  • Manage the Contact Centre Software, including users, permissions, configurations, automation, and quality monitoring
  • Coordinate and manage the development and creation of all operational documentation and content associated with the contact centre, such as training manuals, technical guides, frequently asked questions, canned responses etc.
  • Participate in the continuous quality improvement and data-driven decision-making processes to assess the efficiency, including reporting and data analysis
  • Be the Contact Centre focal point and coordinate constant cooperation with the rest of the Workforce Team
  • Provide support to all volunteer contact channels, including emails, phone call, chatbot and WhatsApp
  • Train and coordinate a group of staff and volunteers
  • Gain a good understanding of the Workforce Management Systems to assist in resolving common volunteer issues and requests
  • Provide ancillary support for other team members and supporting colleagues as needed or requested


  • Adapt to the needs of the role as per the Q22 evolution
  • Perform any other duties assigned by the supervisor directly related or relevant to the job
  • Ensure the assigned responsibilities are delivered:
    • to a high standard of quality and timeliness
    • in full compliance with the Q22 Quality Policy and the Safety and Security rules and requirements in line with any standards and objectives designated in the Employee Performance Management system.
  • All other duties as requested.
İş tələbləri


  • 5+ years of experience in a contact centre management role
  • Knowledge and experience of Contact Centre systems is an advantage
  • Knowledge and experience in using database management systems is an advantage
  • Major/Multi-Sports/Multi-location events experience is an advantage
  • Working experience in Qatar, the experience of working in the region and knowledge of local culture is an advantage


  • Excellent communications skills; people management skills; ability to motivate others toward a common goal; a proven record of efficient project management, clear orientation on the result
  • Excellent analytical, critical thinking and problem-solving skills
  • Conflict resolution
  • Meticulous attention to detail and a logical approach to work
  • Strong IT skills including MS Office (Word, Excel, PowerPoint, MS Teams)
  • Ability to understand the big picture and adapt accordingly; be agile and stress-resistant
  • Ability to work in a fast-paced environment
  • Flexibility and ability to work autonomously
  • Team player, willing to work on tight timelines and pitch in when needed
  • Positive attitude, patience, and persistence


  • Fluency in English is required
  • Fluency in Arabic is an advantage